Privacy Policy

Last updated: April 14, 2026

Upscaled Distribution("we," "us," or "our") operates the website located at https://upscaledist.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or make a purchase. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company or business name
  • Payment information (processed securely by Stripe)
  • Resale certificate or tax ID (for wholesale accounts)

Information Collected Automatically

When you access the Site, we may automatically collect certain information, including:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment
  • Create and manage your user account
  • Communicate with you about orders, shipments, and customer service inquiries
  • Send promotional emails and newsletters (with your consent)
  • Improve the Site, our products, and the overall user experience
  • Detect and prevent fraud, unauthorized access, and other security threats
  • Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following third parties:

Payment Processing

We use Stripe to process payments. Your payment card details are submitted directly to Stripe and are not stored on our servers. Stripe operates under its own privacy policy, which you can review at stripe.com/privacy.

Analytics

We may use third-party analytics services (such as Google Analytics or Vercel Analytics) to understand how visitors use the Site. These services may collect information about your use of the Site through cookies and similar technologies.

Shipping Partners

We share your name and shipping address with freight carriers and parcel delivery services to fulfill your orders.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of Upscaled Distribution, our users, or the public.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login session
  • Maintain items in your shopping cart
  • Understand how you interact with the Site
  • Deliver relevant content and improve performance

You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality, including the ability to log in and complete purchases.

5. Data Security

We implement commercially reasonable security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure payment processing via Stripe, and restricted access to personal data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your data, please contact us using the information below.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Opt out of marketing communications at any time
  • Request a portable copy of your data

To exercise any of these rights, contact us at connor@upscaledist.com. We will respond to your request within 30 days.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

The Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us: